Allow time for a Form G-28 change, if one is needed, to catch up to the file. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. If your queries remain unanswered, press the keys as directed. And phone conversation with a live person is one of them. The USCIS Contact Center will try more than one contact number. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Each case is unique, and some cases may take longer to adjudicate. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. However, the Interactive Voice Response system is open 24/7. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. What should I do now? Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Immigration to the United States is a hectic ordeal. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. Press 1 check the status of your case/application. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. How Do I Know Which USCIS Service Center? Free. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Las personas que llaman pueden utilizar su propio intrprete. Last Reviewed/Updated: 02/21/2017 Was this page helpful? Yes No For example: If someone needs proof of their immigration status to work or travel. So, you might hear different options when you dial in. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Phone: 888-897-7781. Secure .gov websites use HTTPS The National Customer Service Center (NCSC) was created to help manage this customer service volume. To find the nearest USCIS local office or application facility. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Looking for U.S. government information and services? U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. This page was not helpful because the content. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. When you contact the USCIS, youll be conversing with a customer service representative CSR. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. They are meant to respond in 30 days but . El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Go to USCIS r/USCIS . USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. Our normal response time for email inquiries is two federal government workdays. Check for current office closure, COVID information and office location prior to visiting one of our offices. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment When you contact USCIS for assistance, be prepared to make the most of the opportunity. Las citas de servicios biomtricos se programan automticamente. The customer service line is open Monday-Friday, 8 am 9 pm EST. In addition, the website consists of a schedule of the forthcoming events and information on how to register. Share sensitive information only on official, secure websites. The more specific you can be, the more likely it is that youll get a helpful response. Call USCIS 1-800-375-5283 Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. A .gov website belongs to an official government organization in the United States. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Get your call transferred to a field office. Military Help Line An official website of the U.S. Department of Homeland Security, An official website of the United States government. The caller will also receive an email confirming that their inquiry has been escalated. On the weekends, this service is not available. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. Check the status of your online case/application. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. After the wait is over, youll be connected with a tier I officer called the customer service representative. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. The most recent USCIS contact number is 1-800-375-5283. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. What you'll need. How Can You Guide Through the USCIS Automated System? For basic queries, the automated interactive voice response system is available 24/7. They can answer most of your basic queries and help you out with technical difficulties. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. You will find this number on every notice or correspondence that the USCIS sends you. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. How to Make Your Communication with the USCIS Contact Center More Effective. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Check the status of multiple cases and inquiries that you may have submitted to USCIS If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. If it cant, then itll route the call over to a live person. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Questions about E-Verify? Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. Official websites use .gov En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. For additional information, please see the news release. Review our. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Qu debo hacer? If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. Press 2 inquire about the priority cut-off date. And phone conversation with a live person is one of them. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. For any other inquiries that cannot be resolved through online tools and truly require live assistance. 1. May 19, 2017. Looking for U.S. government information and services? Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. USCIS Customer Service Number and How to Reach Them? Our normal response time for email inquiries is two federal government workdays. Share sensitive information only on official, Secure .gov websites use HTTPS Know any other ways to contact US Citizenship & Immigration Service (USCIS)? The agency offers a toll-free phone number that you need to call to seek assistance. Also, press two if you want an answer to the question. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. ) or https:// means youve safely connected to Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Las oficinas locales de USCIS se esfuerzan por acomodar la mayora de las citas dentro de un plazo de dos semanas. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. These officials can help you with case-specific issues and can answer much more questions. Official websites use .gov Dont use profanity or offensive language. Press 4 to locate the nearest USCIS local office or application center. How do I ensure that my request will be considered? Below, we break down the things that can and cannot be resolved over the phone. But they cannot answer specific questions about a case or provide legal help. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Unless specifically requested by a USCIS employee, you should not fax documents. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). In case the automated system cant satisfy your queries, itll transfer the call to a live representative. A .gov website belongs to an official government organization in the United States. How to Enter Receipt Number in USCIS Customer Service Call? Please use this form only for questions about your account password or unlocking your account. Dashiell Spiegelman Age, American Snacks Not In Spain, Articles U

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