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bd experience cancun airport transfer

Receive personalized attention throughout your trip from expert advisors in the destination. No accountability whatsoever! BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We scheduled a transportation for a flight out. Dear guest, Thank you very much for having taken the time to share your valuable review. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. However, the same seller wasn't there. Fish therapy, zip bike and more more more are extra paid!! . For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Adventures 0. Estimado pasajero, Dear guest, how to we confirm our pickup. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Again, we appreciate your valuable feedback which help us to improve. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Av. I do not recommend this Tulum Xel ha package. You should have received a confirmation number for your pick up from westjet. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. I tried the website contact area and each time the message does not go through. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. They were excellent! Best Day Travel Customer Service Department This tour agency is set up inside Hotel Cozumel & Resort. Contact page of BD doesnt work, more than 10 emails sent. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. It has been more than one week, and the refund still has not come. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We did a zipline tour and a snorkel - catamaran trip. Dear guest, Lote 7 SM. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. My confirmation came from Costco who made my reservations. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! BD Experience: Good way to get from the airport to the hotel. I booked the service through Expedia. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Lote 7 SM. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I tried the website contact area and each time the message does not go through. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Worst excursion company ever, DONT USE!!! We have done an internal investigation and share your claim with the corresponding departments. Total should have been $192. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. And reserved a private car through them. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. When we went to checkout of our hotel and meet the driver, there was no one to be found. Again, we appreciate your valuable feedback which help us to improve. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Thanks! Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. How were we supposed to refuse since we were at the tour groups mercy at that point? Office address: Av. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. I feel they are dishonest. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). I want to confirm a transfer booked through American Airlines. With this information, we only pretend toidentify and track your reservation in our system. Sincerely, very nice right. Day 2 Tulum - Coba - Merida. Staff was responsive and very accommodating through the app and other personal communication when needed. Not sure? We also sent the chargeback voucher to your email for your records Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. This is the version of our website addressed to speakers of English in the United States. Tripadvisor performs checks on reviews. Thank you very much for contacting us. Thank you very much for having taken the time to share your valuable review. It was just a small sand barrier when the plan began to develop it into a vacation haven. Once again, we want to apologize for this situation. Dear Guest: All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Again, we appreciate your valuable feedback which help us to improve. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Cancun, Quintana Roo, Mexico. Water Activities 0. Hilde Bec. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have emailed customer service with no response. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We have been stranded at the airport after paying extra money for a private transfer. Helicopter Tours 0. . Check-in to the hotel upon . It will be our pleasure to serve you. Nader. Adventures 0. The representative that day was Alex Perez. I just want my refund for what I was overcharged. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Taking safety measures. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We found our way to the BD Experience section and checked in. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Overnight. I do not recommend this Tulum Xel ha package. Shame on you Bd, what a bad organisation !!!! I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. After waiting approximately 15 minutes, we were on our way. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. Disgusting. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Canceled bus after confirmation without rectification. Lie #3. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. No reaction of BD. I have called, and the phone numbers do not work. With 0 respect. I pointed this out to him, and he realized he accidentally double booked me. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Leader in the tours and . We left at 0600. Respectfully: We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Jet Blue vacation package partnership with BD Experience. Then headed to Tulum. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. They're very helpful. My husbands like I should tip him. The kids loved the tours! Do you have an email to contact BD Experience Cancun? When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Tours & Sightseeing 0. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 39. Cancun . Enjoy the benefits of the app. Flight changed to 6:50 on Thursday Jan 5. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . BD Experience needs the letter A between the B and D in their name. How long typically is the wait for a private van at the Cancun Airport? Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 They treat you like you are nobody. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. 15 tht of july , of course no reaction of this corrupt organisation ! A private guide/tour of Tulum from Blue Diamond Resort. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. They were prompt, courteous, and efficient. We were not happy. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Shared Transfers 0. Datos. Absolutely terrible. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I just want my refund for what I was overcharged. Dear Mr. Williford The phone number the had listed on my voucher didn't work nor did they answer my email. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. We received an email with our pick up time for our departure. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. Which would have been a 3-hour total wait at the cancun airport for a ride. What time will pick up be. Certificate of Excellence Awarded by TripAdvisor in 2019. . Zero customer service. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This is the version of our website addressed to speakers of English in India. BD Experience is unreasonable and their customer service is awful. Contact page of BD doesnt work, more than 10 emails sent. Thanks for all your help Omar! The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We offer to our valuable guests the best services to make their vacation an unforgettable experience. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Giving us an email to confirm this change. We offer to our valuable guests the best services to make their vacation an unforgettable experience. 102. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Main attractions are paid extra: swimming with dolphins another US$100. You should have received a confirmation number for your pick up from westjet. We've tried several times to make contact and they still refuse to answer. Lote 7 SM. It has been more than one week, and the refund still has not come. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Flight changed to 6:50 on Thursday Jan 5. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. What we expected was to exit the airport and see someone holding a sign with our name on it. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Respectfully: I was like wait he hasnt gotten us our ride, then well tip him. Omar Malpica with BD Experience is AWESOME! Max. We also sent the chargeback voucher to your email for your records I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We rappelled into one cenote and then walked/swam through three others. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. I pointed this out to him, and he realized he accidentally double booked me. Av. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Our arrival was without issues. He then called and got the second (more expensive) excursion cancelled. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Swimming with dolphins. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. It showed on the email that our pick up time was changed. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Unpleasant. What time will pick up be. Shame on you BD travel experience for allowing this kind of scam. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. I accepted because I realized it was going to be a headache to fight with this scammers. I contacted them through WhatsApp. Hilde Bec. You should contact your travel agent for pickup time. I tried chat but no one has responded since this morning. We remain at your service. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. There was a 5 gallon water jug for hand washing. L' Eclair Cafe & Reposteria. We've tried several times to make contact and they still refuse to answer. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. 5 Pax. Starting From $30.00 USD This vacation was a nightmare. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Thank Blank_Screen_Name . By BD Experience. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We called the company at 10:35 to see where the driver was. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. My husbands like I should tip him. Taking safety measures. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Transfer from the airport to the hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I don't see a way that can be done, can you please assist?? Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve 26 2018 90- - -v: . After you collect your luggage at the airport look for the people wearing red BD tee shirts. Balloon Tours 0. Very disappointed and terrible experience with this company. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Dear Guest: Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. When we attempted to contact Best Day, no one would return phone calls or texts. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals.

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bd experience cancun airport transfer

bd experience cancun airport transfer

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Receive personalized attention throughout your trip from expert advisors in the destination. No accountability whatsoever! BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We scheduled a transportation for a flight out. Dear guest, Thank you very much for having taken the time to share your valuable review. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. However, the same seller wasn't there. Fish therapy, zip bike and more more more are extra paid!! . For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Adventures 0. Estimado pasajero, Dear guest, how to we confirm our pickup. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Again, we appreciate your valuable feedback which help us to improve. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Av. I do not recommend this Tulum Xel ha package. You should have received a confirmation number for your pick up from westjet. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. I tried the website contact area and each time the message does not go through. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. They were excellent! Best Day Travel Customer Service Department This tour agency is set up inside Hotel Cozumel & Resort. Contact page of BD doesnt work, more than 10 emails sent. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. It has been more than one week, and the refund still has not come. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We did a zipline tour and a snorkel - catamaran trip. Dear guest, Lote 7 SM. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. My confirmation came from Costco who made my reservations. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! BD Experience: Good way to get from the airport to the hotel. I booked the service through Expedia. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Lote 7 SM. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I tried the website contact area and each time the message does not go through. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Worst excursion company ever, DONT USE!!! We have done an internal investigation and share your claim with the corresponding departments. Total should have been $192. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. And reserved a private car through them. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. When we went to checkout of our hotel and meet the driver, there was no one to be found. Again, we appreciate your valuable feedback which help us to improve. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Thanks! Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. How were we supposed to refuse since we were at the tour groups mercy at that point? Office address: Av. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. I feel they are dishonest. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). I want to confirm a transfer booked through American Airlines. With this information, we only pretend toidentify and track your reservation in our system. Sincerely, very nice right. Day 2 Tulum - Coba - Merida. Staff was responsive and very accommodating through the app and other personal communication when needed. Not sure? We also sent the chargeback voucher to your email for your records Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. This is the version of our website addressed to speakers of English in the United States. Tripadvisor performs checks on reviews. Thank you very much for contacting us. Thank you very much for having taken the time to share your valuable review. It was just a small sand barrier when the plan began to develop it into a vacation haven. Once again, we want to apologize for this situation. Dear Guest: All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Again, we appreciate your valuable feedback which help us to improve. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Cancun, Quintana Roo, Mexico. Water Activities 0. Hilde Bec. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have emailed customer service with no response. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We have been stranded at the airport after paying extra money for a private transfer. Helicopter Tours 0. . Check-in to the hotel upon . It will be our pleasure to serve you. Nader. Adventures 0. The representative that day was Alex Perez. I just want my refund for what I was overcharged. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Taking safety measures. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We found our way to the BD Experience section and checked in. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Overnight. I do not recommend this Tulum Xel ha package. Shame on you Bd, what a bad organisation !!!! I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. After waiting approximately 15 minutes, we were on our way. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. Disgusting. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Canceled bus after confirmation without rectification. Lie #3. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. No reaction of BD. I have called, and the phone numbers do not work. With 0 respect. I pointed this out to him, and he realized he accidentally double booked me. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Leader in the tours and . We left at 0600. Respectfully: We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Jet Blue vacation package partnership with BD Experience. Then headed to Tulum. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. They're very helpful. My husbands like I should tip him. The kids loved the tours! Do you have an email to contact BD Experience Cancun? When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Tours & Sightseeing 0. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 39. Cancun . Enjoy the benefits of the app. Flight changed to 6:50 on Thursday Jan 5. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . BD Experience needs the letter A between the B and D in their name. How long typically is the wait for a private van at the Cancun Airport? Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 They treat you like you are nobody. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. 15 tht of july , of course no reaction of this corrupt organisation ! A private guide/tour of Tulum from Blue Diamond Resort. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. They were prompt, courteous, and efficient. We were not happy. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Shared Transfers 0. Datos. Absolutely terrible. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I just want my refund for what I was overcharged. Dear Mr. Williford The phone number the had listed on my voucher didn't work nor did they answer my email. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. We received an email with our pick up time for our departure. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. Which would have been a 3-hour total wait at the cancun airport for a ride. What time will pick up be. Certificate of Excellence Awarded by TripAdvisor in 2019. . Zero customer service. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This is the version of our website addressed to speakers of English in India. BD Experience is unreasonable and their customer service is awful. Contact page of BD doesnt work, more than 10 emails sent. Thanks for all your help Omar! The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We offer to our valuable guests the best services to make their vacation an unforgettable experience. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Giving us an email to confirm this change. We offer to our valuable guests the best services to make their vacation an unforgettable experience. 102. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Main attractions are paid extra: swimming with dolphins another US$100. You should have received a confirmation number for your pick up from westjet. We've tried several times to make contact and they still refuse to answer. Lote 7 SM. It has been more than one week, and the refund still has not come. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Flight changed to 6:50 on Thursday Jan 5. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. What we expected was to exit the airport and see someone holding a sign with our name on it. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Respectfully: I was like wait he hasnt gotten us our ride, then well tip him. Omar Malpica with BD Experience is AWESOME! Max. We also sent the chargeback voucher to your email for your records I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We rappelled into one cenote and then walked/swam through three others. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. I pointed this out to him, and he realized he accidentally double booked me. Av. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Our arrival was without issues. He then called and got the second (more expensive) excursion cancelled. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Swimming with dolphins. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. It showed on the email that our pick up time was changed. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Unpleasant. What time will pick up be. Shame on you BD travel experience for allowing this kind of scam. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. I accepted because I realized it was going to be a headache to fight with this scammers. I contacted them through WhatsApp. Hilde Bec. You should contact your travel agent for pickup time. I tried chat but no one has responded since this morning. We remain at your service. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. There was a 5 gallon water jug for hand washing. L' Eclair Cafe & Reposteria. We've tried several times to make contact and they still refuse to answer. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. 5 Pax. Starting From $30.00 USD This vacation was a nightmare. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Thank Blank_Screen_Name . By BD Experience. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We called the company at 10:35 to see where the driver was. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. My husbands like I should tip him. Taking safety measures. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Transfer from the airport to the hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I don't see a way that can be done, can you please assist?? Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve 26 2018 90- - -v: . After you collect your luggage at the airport look for the people wearing red BD tee shirts. Balloon Tours 0. Very disappointed and terrible experience with this company. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Dear Guest: Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. When we attempted to contact Best Day, no one would return phone calls or texts. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. Nick Dougherty, Stoneblock 2 Squid, Mar Contreras Y Ana Brenda Contreras Son Familia, Paul Sykes Sons Jailed, Articles B

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